What is the typical time frame for account approval on Borong?
We will process your application and onboard you to our platform within 1 working day.
Are there any fees associated with registration and product listing?
The Registration and Product Uploads are free of charge. However, a commission fee of 3% (without any cap) is applied to each transaction on both the Petrohub Open and Closed Marketplace. For example, if the purchase order value is RM 100, we will deduct RM 3.00 as the commission fee. You may include the 3% commission fee in your Product Price.
Are there any restrictions on products within the permitted SWEC categories?
Vendors are allowed to upload the pre-identified SWEC and material codes as specified by SSB/SSPC.
What is the difference between PetroHub Open Marketplace and Closed Marketplace?
The Open Marketplace primarily focuses on low-value items, such as Personal Protective Equipment (PPE) and consumables while Closed Marketplace Encompasses all items, with a particular emphasis on high-value products (those above RM 5,000).
Price Upload Limit:
Open Marketplace: RM5,000 per material/product
Closed Marketplace: RM50,000 per material/product
Checkout Limit:
Open Marketplace: RM5,000 per transaction
Closed Marketplace: RM1 million per transaction
If a vendor currently has a Borong account, is it necessary to create a new account?
Yes, you need to create an account, as this is a dedicated platform specifically for Shell (SSB/SSPC).
How can vendors sign up for the PetroHub Closed Marketplace?
Once vendors register for the PetroHub Open Marketplace, our team will verify their SWEC License eligibility. If their SWEC list fulfils the requirements for both the PetroHub Open and Closed Marketplace, login credentials for both platforms will be provided within 1 working day.
What should vendors do if they need assistance with registration and product uploads?
How will payment disbursements be processed by Borong to vendors, and where will the funds be sent?
Payment disbursements by Borong will be made to the registered account specified during the vendor account registration process in our system's Setup Wizard. The payment will be processed within 22 working days following the Good Receipts (GR)